Top up — How Your Personal Information Is Kept Secure

We collect certain necessary personal information to register you on the top up platform and provide our services. This includes your name, email address, mobile number, date of birth, and location information within Bangladesh. Financial information required for payment processing is also collected securely; however, full card numbers or bank PINs are never stored. When you use our platform, technical information such as device type, browser details, and IP address is also collected automatically. This information is used solely to improve service quality, ensure security, and deliver a personalized experience. We never collect additional information without your consent and always strive to keep the amount of data collected to a minimum.

Top up never sells your personal information to third parties or uses it for advertising purposes. Limited information may be shared with trusted payment gateway partners for payment processing, but they are equally bound to uphold the same privacy standards. Information may be disclosed in compliance with applicable law in response to valid legal requests from authorities in Bangladesh. Service providers engaged to manage our technology infrastructure operate under strict confidentiality agreements. Under no circumstances will your information be transferred to marketing agencies, data brokers, or unauthorized third parties. You will be notified in advance of any changes to how your information is shared.

The top up platform uses cookies and similar technologies to enhance your browsing experience. Essential cookies ensure the core functionality of the platform and the site cannot operate properly without them. Functional cookies remember your preferences and settings so you don't have to configure everything from scratch each time you log in. Analytics cookies help us understand how users interact with the platform, which helps us improve the quality of our service. You can control or delete cookies at any time through your browser settings, though doing so may limit certain features. We do not use aggressive tracking or cross-site profiling methods.

You have the right to view, correct, and update all personal information associated with your account on top up. You may request to close your account and delete all personal data at any time. The option to opt out of marketing communications is always available and will not affect your use of the core service. You also have the right to object to the processing of your information, particularly where processing is carried out on the basis of our legitimate interests. Under the right to data portability, you may request a copy of your data. To exercise these rights, contact our support team and we will endeavor to respond within 30 business days.

Top up uses industry-standard encryption technology to protect your information and maintains multiple layers of security at the server level. Your data is retained only for as long as necessary — while your account is active and for the period required to meet legal obligations. After an account is closed, personal information is securely deleted within the designated timeframe. Our security team conducts regular system audits and promptly addresses any potential vulnerabilities. In the event of a data breach, we will notify affected users in a timely manner in accordance with applicable law. Ensuring the security of your information is our highest institutional responsibility.

Top up reserves the right to update this privacy policy at any time, and users will be notified in advance of any significant changes. The latest version of the policy will always be available on this page, with the date of any changes clearly indicated. Continued use of the platform after changes have been made will be considered acceptance of the updated policy. For any privacy-related questions, concerns, or requests, please contact our support team directly. We take every privacy-related request seriously and are committed to responding promptly. Your trust and confidence are top up's most valuable asset.